Short Courses

BUSINESS ADMIN & MANAGEMENT  NQF Credits
14667  Management functions  Level 4 10
113838   General management principles  Level 4 9
117714  ERP Solutions  Level 4 5
242814  Core and support functions of junior management  Level 3 6
242818  The relationship of junior management to other roles  Level 4 5
242820  Maintain records for a team  Level 3 4
252027  Establish and maintain workplace relationships  Level 5 6
252032  All about the operational plan  Level 5 8
 COACHING & MENTORING  NQF Credits
7818  On-the-Job Coaching  Level 5 5
10327  Provide coaching to contact centre personnel  Level 4 10
113909  Coach a team member for improved job performance  Level 3 5
114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path  Level 4 3
252035  Select and coach first line managers  Level 5 8
 CHANGE MANAGEMENT  NQF Credits
115407  Principles of change management  Level 5 10
 COMMUNICATION  NQF Credits
8967  Occupational Learning: Language & communication  Level 2 5
8967  Occupational Learning: Taal en kommunikasie  Level 2 5
119454  Presentation Skills: Maintain and adapt  Level 2 5
119454  Presentation Skills: Mondelinge kommunikasie  Level 2 5
119456  Writing Skills: Skryf teks vir ‘n bepaalde konteks  Level 2 5
119456  Writing Skills: Write for a defined context  Level 2 5
119460  Occupational Learning: Communication & Learning  Level 2 5
119463  Writing Skills: Access and use information  Level 2 5
119463  Writing Skills: Identifiseer en gebruik inligting  Level 2 5
119464  Writing Skills: Respond to literary texts  Level 2 5
120308  Self Improvement  Level 2 3
8962    Presentation Skills: Maintain and adapt  Level 2 5
8965    Writing Skills: Respond to literary texts  Level 2 5
8968  Presentation Skills: Audience and context needs  Level 3 5
8969  Writing Skills: Interpret and use information  Level 3 5
8970  Writing Skills: Write texts for a range of contexts  Level 3 5
8973  Use language and communication  Level 3 5
9533  Conflict Management  Level 3 3
119457  Writing Skills: Interpret and use information  Level 3 5
119457  Writing Skills: Intrepreteer en gebruik inligting  Level 3 5
119462  Engage in sustained oral/signed communication and evaluate spoken/signed texts  Level 4 5
119465  Writing Skills: Skryf teks  Level 3 5
119465  Writing Skills: Write for a range of contexts  Level 3 5
119466  Writing Skills: Interpret literary texts  Level 3 5
119467  Occupational Learning: Communication & Learning  Level 3 5
119467  Occupational Learning: Kommunikeer en leer  Level 3 5
119472  Presentation Skills: Audience and context  Level 3 5
119472  Presentation Skills: Gehoor en konteks  Level 3 5
8974  Presentation Skills: Oral communication  Level 4 5
8975  Writing Skills: Read analyse and respond  Level 4 5
8976  Writing Skills: Write for a wide range  Level 4 5
12153  Writing Skills: Business writing  Level 4 5
12154  Presentation Skills: Apply comprehension skills  Level 4 5
13948  Negotiate an agreement or deal in an authentic work situation  Level 4 5
110023  Present information in report format  Level 4 6
110506  The basic components and fundamental skills of effective communication  Level 4 4
119459  Writing Skills: Write for a wide range of contexts  Level 4 5
119469  Writing Skills: Read, analyse and respond  Level 4 5
242817  Solve problems, make decisions and implement solutions  Level 4 8
115792  Access, process, adapt and use data from a wide range of texts  Level 5 5
243818  Negotiate agreements in simple to moderately complex situations  Level 5 4
252031  Emotional Intelligence  Level 5 4
8968  Presentation Skills: Gehoor en konteks  Vlak 3 5
8969  Writing Skills: Interpreteer en gebruik inligting  Vlak 3 5
8970  Writing Skills: Skryf teks  Vlak 3 5
8973  Occupational Learning: Gebruik taal en kommunikasie  Vlak 3 5
 COMPUTER LITERACY  NQF Credits
116936   MS Access  Level 3 3
117927   MS Access   Level 4 6
116937   MS Excel 2007, with SlideShow Presentation   Level 2 4
116940   MS Excel 2007, with SlideShow Presentation   Level 3 6
116943   MS Excel 2007, with SlideShow Presentation   Level 4 3
116935   MS Outlook 2007   Level 2 2
116945   MS Outlook 2007   Level 2 2
116933   MS PowerPoint 2007   Level 1 3
117923   MS PowerPoint 2007   Level 2 5
116930   MS PowerPoint 2007   Level 3 5
116938   MS Word 2007   Level 1 4
117924   MS Word 2007   Level 2 5
119078   MS Word 2007   Level 3 5
116942   MS Word 2007   Level 3 3
116938   MS Word 2010   Level 1 4
14913   Computer Networks   Level 3 3
14947   Data Communications   Level 3 4
258741   Exploratory Data   Level 6 4
116931   How to Surf & Browse the Internet   Level 2 4
117925   ICT Concepts   Level 2 3
116932   Operate a personal computer system   Level 1 3
115391   The Principles of the Internet (World-Wide Web)   Level 4 3
114076   Use Computer Technology to Research   Level 4 3
258880   Utilise special features to enhance presentations   Level 3 3
 CONTACT CENTRES  NQF Credits
10054  Develop customer needs and relationships  Level 5 6
10313  Comply with service levels  Level 4 10
10321   Monitor and maintain performance standards in a Contact Centre  Level 4 12
10322   Retrieve and correlate statistical data applicable to Contact Centres  Level 4 12
10324   Describe features, advantages and benefits of a range of products or services  Level 4 6
10326  Identify customers of Contact Centres  Level 4 4
10327  Provide coaching to personnel  Level 4 10
10331  Identify and analyse customer and market related trends impacting on Contact Centres  Level 4 10
10348  Identify and respond to customer needs in a Contact Centre  Level 2 12
10349  Input data received onto appropriate computer packages within a Contact Centre  Level 2 12
10350  Collect and record information queries and requests from customers  Level 2 8
10354  Contribute to a diverse working environment in a Contact Centre  Level 2 8
13872  Instil in myself a personal Contact Centre culture  Level 4 4
13874  Work as a member of a Contact Centre Team  Level 4 5
13882  Monitor and maintain quality within Contact Centres  Level 6 12
13885  Provide information to customers in a Contact Centre  Level 2 12
13886  Gather and provide relevant information to contribute to contact centre problem solving  Level 3 5
 CUSTOMER CARE  NQF Credits
9302   Access information in order to respond to client enquiries in a financial services environment (INSETA; AgriSETA, Services, W&R SETA)  Level 3 1
10067   Develop customer needs and relationships (Services; MICTS; FPMSETA)  Level 5 16
114974   Apply the basic skills of customer service (MERSETA; INSETA; CETA; TETA; Services; SAS SETA; PSETA; CHIETA; CATHSSETA)  Level 4 2
119676   Apply the skills of customer care in a specific work environment  (MERSETA; CATHSETA; ETDP SETA; INSETA; LGSETA; EWSETA; CETA; TETA)  Level 4 4
242829   Monitor the level of service to a range of customers  ( Services; TETA)  Level 4 5
246740   Care for Customers (Services; MICTS; CATHSETA; CETA; SAS SETA)  Level 4 3
252210  Handle a range of customer complaints (Services; MICTS; W&R SETA; CETA)  Level 4 4
 EDUCATION  NQF Credits
115753  Conduct Outcomes-Based Assessment  Level 5 15
115759  Conduct Moderation of Outcomes-Based Assessments  Level 6 10
 ETHICS AND ETIQUETTE  NQF Credits
8416  Understand and apply personal values and ethics  Level 2 4
14359  Behave in a professional manner in a business environment  Level 2 5
242815  Apply the organisation’s code of conduct in a work environment  Level 4 5
242655  Demonstrate knowledge and application of ethical conduct in a business environment  Level 4 4
252042  Apply the principles of ethics to improve organisational culture  Level 5 5
 FUNDAMENTALS: MATHS  NQF Credits
 7456  Financial Aspects  Level 3 5
7468  Financial Aspects  Level 4 6
7469  Used mathematics to investigate and monitor the financial aspects of personal and community life  Level 2 2
7480  Rational & Irrational Numbers  Level 2 3
8417  Numeracy  Level 2 2
9007  Work with a range of patterns and functions and solve problems  Level 2 5
9008  Shape and motion in 2-and 3-dimensional space  Level 2 3
9009  Applied basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems  Level 2 3
 9010   Demonstrated an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations  Level 3 2
9012  Investigated life and work related problems using data and probabilities  Level 3 5
9013  Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 3 4
9015  Statistics & Probability  Level 4 6
9016  Shape and motion in 2-and 3-dimensional space  Level 4 4
12417  Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities  Level 4 4
 FINANCE  NQF Credits
7456  Financial Aspects  Level 3 5
7468  Financial Aspects  Level 4 6
7469  Budgets  Level 2 2
10388  Interpret basic financial statements  Level 4 3
13426  Credit Policies in Micro-Financing  Level 4 10
13440  Micro-Financing  Level 3 6
13945  Assets and Stock  Level 4 2
15092  Plan and manage personal finances  Level 1 5
110027  Recommend the financing decision and pay out the loan  Level 3 6
110028  Understand Micro-Finance Business Principles  Level 3 6
117104  Administer a long term insurance claim  Level 3 2
117156  Interpret basic financial statements  Level 4 4
242810  Manage Expenditure against a budget  Level 4 6
243189  Manage Personal Finances, PLUS MS PowerPoint, in addition to courseware  Level 1 8
252025  Monitor, assess and manage risk  Level 5 8
252040  Manage the finances of a unit  Level 5 8
252435  Apply basic invoicing and accounting principles  Level 3 6
263474  Manage finances of a new venture  Level 4 6
 HEALTH & SAFETY / HEALTHCARE  NQF Credits
8494  HIV/AIDS and its implications  Level 2 4
9964  Apply health and safety to a work area  Level 2 3
13223  Apply safety, health and environmental protection procedures  Level 3 4
13915  HIV/AIDS in the Workplace  Level 3 4
14659  Factors that contribute towards healthy living (With PowerPoint & Course Overview)  Level 1 4
15096  Strategies to achieve optimal stress levels in personal and work situations  Level 5 5
117155  Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA)  Level 4 2
229998  Explain and perform fall arrest techniques when working at height  Level 1 2
264234  Monitor and maintain health and safety standards in horticulture  Level 3 5
 HUMAN RESOURCES  NQF Credits
10978  Recruit and select candidates to fill defined positions  Level 4 10
10985  Conduct a disciplinary hearing  Level 6 5
11286  Institute disciplinary action  Level 5 8
13952  Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit  Level 4 8
15221  Provide information and advice regarding skills development and related issues  Level 5 4
15235  Prepare and conduct staff selection interviews  Level 5 3
110057  Conduct a self-evaluation of own progress and development  Level 4 2
115755  Design and develop outcomes-based assessments  Level 6 10
116498  Analyse absenteeism related to occupational health/medical related conditions in the work place  Level 3 4
116928  Manage diversity in the workplace  Level 4 14
119916  The Basic Conditions of Employment Act, Explained to NQF Level 2 Employees  Level 2 2
123459  Manage self-development in the workplace  Level 4 6
252042  Apply the principles of ethics to improve organisational culture  Level 5 5
255514  Conduct a disciplinary hearing  Level 5 15
 Services; FPMSETA; FOODBEV; SAS SETA
 LEADERSHIP (SUPERVISORY)  NQF Credits
13911  Induct a new member to the team  Level 3 3
13947  Motivate a team  Level 4 6
114950  Apply ways of leading in different situations  Level 2 3
120300  Role of leadership  Level 5 8
242812  Induct a new member to the team  Level 3 4
242819  Motivate and build a Team  Level 4 10
242824  Apply leadership concepts in a work context  Level 4 12
 LIFE SKILLS  NQF Credits
15092   Plan and manage personal finances   Level 1 5
110057   Conduct a self-evaluation of own progress and development   Level 4 2
9533   Conflict Management   Level 3 3
242817   Problem Solving   Level 4 8
114589   Manage time productively   Level 4 4
117171   Manage time effectively to enhance productivity and enable a balanced lifestyle   Level 3 2
242811   Prioritise time and work for self and team   Level 4 5
13948  Negotiate an agreement or deal in an authentic work situation   Level 4 5
110023   Writing Skills: Report Writing   Level 4 6
110506  The basic components and fundamental skills of effective communication   Level 4 4
8416   Personal Values and Ethics   Level 2 4
14359   Etiquette   Level 2 5
242815   Ethical Behaviour   Level 4 5
242655   Business Ethics   Level 4 4
252042   Ethical Organisation   Level 5 5
120308  Self Improvement  Level 2 3
252031  Emotional Intelligence  Level 5 4
 MARITIME  NQF Credits
252174  Security measures within a port security environment  Level 4 4
 MUNICIPAL GOVERNANCE  NQF Credits
120307  Apply South African legislation and policy affecting public administration  Level 5 10
123460  Develop and apply administrative principles in the implementation of Municipal Office Administration  Level 4 6
 MEETINGS  NQF Credits
13914  Conduct a formal meeting  Level 3 3
13934  Plan & Prepare  Level 3 4
242816  Conduct a structured meeting  Level 4 5
 PERFORMANCE MANAGEMENT  NQF Credits
13912  Develop a plan to enhance team performance  Level 3 5
13949  Align the business unit’s performance to business goals  Level 4 5
242822  Employ a systematic approach to achieving objectives  Level 4 10
337063  Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context  Level 5 5
 PRESENTATION SKILLS  NQF Credits
110506  The basic components and fundamental skills of effective communication  Level 4 4
119454  Maintain and adapt oral communication  Level 2 5
119462  Engage in sustained oral communication and evaluate spoken texts  Level 4 5
119472  Accommodate audience and context needs in oral communication  Level 3 5
242840  Make oral presentations  Level 4 2
 PROJECT MANAGEMENT  NQF Credits
10135  Work as a project team member  Level 4 8
10140  Project Management Tools  Level 4 8
15225  Identify and interpret related Project Management legislation and its impact on the team, department or division and ensure compliance  Level 5 4
120372  Project Management Fundamentals  Level 4 5
120374  Contribute to the management of project risk within own field of expertise  Level 4 5
120375  Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget  Level 4 6
120376  Conduct project documentation management to support project processes  Level 4 6
120379  Project Management Team  Level 4 8
120381  Project Management Admin (Previously 10139)  Level 4 5
120382  PM Meetings  Level 4 4
120383  PM Quality  Level 3 6
120384  Project Management Execution  Level 4 8
120385  Project Management Tools & Techniques  Level 4 7
120387  Monitor, Evaluate and Communicate Simple Project Schedules  Level 4 4
243811  Accomplish Objectives and Organise Scope  Level 5 7
243815  Manage stakeholder relations on a project  Level 5 12
252022  Project Management Plan  Level 5 8
 QUALITY CONTROL  NQF Credits
118005  Investigate quality and control mechanisms in a business unit  Level 4 2
252024  Evaluate current practices against best practice  Level 5 4
 RECORD KEEPING  NQF Credits
10350  Collect and record information queries and requests from customers  Level 2 8
242820  Maintain records for a team  Level 3 4
259440  Store, preserve, and conserve records throughout their lifecycle  Level 4 10
259441  Arrange, describe and compile lists of records to make them accessible to users  Level 4 10
259442  Conduct an information/records audit  Level 4 8
259457  Make records and/or information available to customers  Level 4 8
259458  Interpret classification systems in order to organise, retrieve and dispose of records  Level 4 8
 RETIREMENT  NQF Credits
12547  The role, functions and duties of trustees of Retirement Funds  Level 3 4
114960  The need to provide financially for own retirement  Level 3 3
117120  Analyse the Pension Funds Act as it applies to the administration of retirement funds  Level 4 3
117124  Administer basic asset related transactions in a Retirement Fund  Level 3 3
117131  Explain the legislation relating to marriage, divorce and maintenance as it applies to retirement benefits  Level 4 2
113931  The main aspects of pre and post retirement planning  Level 4 2
 SALES & MARKETING  NQF Credits
259917  Identify customers and generate selling opportunities  Level 4 8
 SECURITY  NQF Credits
120481  The Criminal Procedure Act related to policing functions  Level 5 9
120486  Demonstrate physical defensive restraining techniques  Level 5 6
244178  Neighbourhood watch principles  Level 3 5
 SMME / NEW VENTURE CREATION (NVC)  NQF Credits
9964   Apply health and safety to a work area  Level 2 3
13912   Apply knowledge of self and team in order to develop a plan to enhance team performance  Level 3 5
13915   Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace  Level 3 4
13934   Plan and prepare meeting communications  Level 3 4
13945  Assets and Stock  Level 4 2
13948  Negotiate an agreement or deal in an authentic work situation   Level 4 5
13952  Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit  Level 4 8
114974   Apply the basic skills of customer service  Level 2 2
117156  Interpret basic financial statements  Level 4 4
117241  Business Plan   Level 4 5
117244   Investigated the possibilities of establishing and running a small business enterprise (SMME)   Level 4 3
119669  Match new venture opportunity to market needs   Level 2 6
119670  Business Plan   Level 2 8
242819  Motivate and build a Team  Level 4 10
263474  Manage finances of a new venture  Level 4 5
 STRATEGIC MANAGEMENT / BUSINESS STRATEGIES  NQF Credits
 113838    General management principles  Level 4 9
 252032   Develop, implemented and evaluated an operational plan that is inclusive of a business plan  Level 5 8
 10067    Customer needs and relationships  Level 5 16
 15096    Strategies to achieve optimal stress levels in personal and work situations  Level 5 5
 15221    Provide information and advice regarding skills development and related issues  Level 5 4
 337063   The principles of monitoring and evaluation in assessing organisation and/or programme performance  Level 5 5
 117244   Establish and run a small business enterprise (SMME / NVC)  Level 4 3
 242813    Contribute to the overall organisational strategy  Level 4 5
 252032     Develop, implement and evaluate an operational plan  Level 5 8
 SUPPLY CHAIN  NQF Credits
377901  Perform demand management activities for public sector supply chain management  Level 5 7
 TEAMWORK  NQF Credits
15230  Monitor team members and measure effectiveness of performance  Level 5 4
15231  Create and use a range of resources to effectively manage teams, sections, departments or divisions  Level 5 4
15237  Build teams to meet set goals and objectives  Level 5 3
244105  Participate in a task team in a process environment  Level 4 4
 Services; FPMSETA; MQA
244605  Participate effectively in a team or group  Level 2 2
 TELEPHONE ETIQUETTE  NQF Credits
14348  Process incoming and outgoing telephone calls  Level 2 3
 TIME MANAGEMENT  NQF Credits
114589  Manage time productively  Level 4 4
117171  Manage time effectively to enhance productivity and enable a balanced lifestyle  Level 3 2
242811  Prioritise time and work for self and team  Level 4 5
 WRITING SKILLS  NQF Credits
119456  Writing Skills: Skryf teks vir ‘n bepaalde konteks  Level 2 5
119456  Writing Skills: Write for a defined context  Level 2 5
119463  Writing Skills: Access and use information  Level 2 5
119463  Writing Skills: Identifiseer en gebruik inligting  Level 2 5
119464  Writing Skills: Respond to literary texts  Level 2 5
8965    Writing Skills: Respond to literary texts  Level 2 5
8969  Writing Skills: Interpret and use information  Level 3 5
8970  Writing Skills: Write texts for a range of contexts  Level 3 5
8973  Use language and communication  Level 3 5
119457  Writing Skills: Interpret and use information  Level 3 5
119457  Writing Skills: Intrepreteer en gebruik inligting  Level 3 5
119465  Writing Skills: Skryf teks  Level 3 5
119465  Writing Skills: Clarity and Correctness  Level 3 5
119466  Writing Skills: Interpret literary texts  Level 3 5
8975  Writing Skills: Read analyse and respond  Level 4 5
8976  Writing Skills: Write for a wide range  Level 4 5
12153  Writing Skills: Business writing  Level 4 5
110023  Writing Skills: Report Writing  Level 4 6
110506  The basic components and fundamental skills of effective communication  Level 4 4
119459  Writing Skills: Write for a wide range of contexts  Level 4 5
119469  Writing Skills: Read, analyse and respond  Level 4 5
8969  Writing Skills: Interpreteer en gebruik inligting  Vlak 3 5
8970  Writing Skills: Skryf teks  Vlak 3 5