Communication
Business Communication are offered on a wide variety of subjects, e.g. etiquette, conflict resolution, decision making skills, negotiation skills, presentation skills (public speaking), self esteem & assertiveness, and writing skills.
SAQA Aligned Studies
1. US 110506 – Effective Communication
Effective Communication is a 2-day workshop aimed at SMME Entrepreneurs, and the first level of management who has employees reporting to him/her. The contents of the course is aimed at NQF Level 4, and the course is complimented with four credits. The four modules empower delegates to: a) Identify and explain the key factors used to understand the target audience of effective communications; b) Identify the core components of effective verbal communication; c) Identify the effective elements of effective written communication; and d) Communicate effectively with a range of stakeholders.
2. US 252027 – Maintain Workplace Relationships
This 2-day workshop on NQF Level 5 with six credits, empowers delegates to a) Liaise and network with internal and external stakeholder; b) Devise and apply a strategy to establish constructive relationships with team members in a unit; c) Devise and apply a strategy to establish constructive relationships with managers; and d) Identify and minimise personal conflict in the workplace.
3. US 252042 – How to Improve Organisational Culture
This workshop is aimed at SMME Entrepreneurs, and first line management with employees reporting to him/her. The workshop is aligned to NQF Level 5 and is registered with five credits. The four modules focus on: a) The relationship between values, ethics and organisational culture; b) The concept of corporate ethics; c) The principles of corporate ethics; and d) Formulating recommendations for promoting organisational values, the code of conduct and ethical practices within a unit and entity.
4. US 252026 – Decision Making Skills, Today!
This 2-day course on NQF Level 5 is aimed at SMME entrepreneurs, managers of small business, junior managers of organisations, team leaders, section heads, supervisors, and any person who has employees reporting to him/her. The workshop will empower participants in terms of knowledge, understanding, and application on the following four subject matters:
- The application of critical and analytical skills
- Engaging with stakeholders with the goal to develop solutions
- Using a systems approach to select feasibility solutions
- Drafting budgets according to operational plans of the unit
- Formulating and communicating decisions
5. US 13948 – Negotiation Skills
The 2-day workshop is aligned to NQF Level 4 and is registered with five credits. SMME Entrepreneurs (NVC) and the first level of management who has employees reporting to him/her will benefit from the following four modules: a) The need for negotiation skills in business; b) The steps in the negotiation process; c) The application of the negotiation process to authentic situations; and d) How to use the different negotiation strategies.
6. US 8973 & 119467 – Experiential Learning & Communication
Knowledge is power. But trying to further your education after not studying for a while can prove to be a challenge. This workshop will enable the learner to make use of useful learning and study strategies and skills that will promote successful progression. Accessing and using suitable learning resources and strategies, managing occupational learning programme materials, conducting basic research and presenting findings, functioning in a team as well as reflecting on how characteristics of the workplace and occupational context affect learning are just a few of the key points the workshop addresses.
7. US 252031 – Emotional Intelligence
Apply the principles and concepts of David Goleman’s five domains of emotional intelligence to the management of self and others in your own life and your workplace environment. This NQF Level 5 workshop is registered with four credits and runs over a 2-day period. The workshop is action-packed with practical exercises to analyse interpersonal as well as intrapersonal relationships. The impact of EI and your own level of EI will be analysed. The workshop ends off with the development of your own EI Personal Development Plan (PDP).
