Diversity – The Generation Gap

• Understanding the generation gap in terms of the history and reality
• Identifying the limits of each generation
• How to understand ourselves
• How to manage the people we work with

Diversity in the Workplace

• Understand the concept of diversity
• Identify how you and where you can improve upon issues of diversity
• Taking a look at our global world and how changes affects you and your outlook
• Identify stereotypes
• Create an awareness of politically correct practices
• Use the four cornerstones of diversity in your day-to-day communication
• Know how to identify the pitfalls related to diversity
• Dealing with inappropriate behaviour
• Developing a management style to encourage diversity in the workplace
• How to manage issues of discrimination in the workplace