SAQA Aligned Courseware Material

9302: Access information in order to respond to client enquiries in a financial services environment, NQF Level 3, 2 Credits

10054: Identify and manage areas of customer service impact, NQF Level 5, 6 Credits

10348: Identify and respond to customer needs in a Contact Centre, NQF Level 2, 12 Credits

14359: Behave in a professional manner in a business environment, NQF Level 2, 5 Credits

114974: Apply the basic skills of customer service, NQF Level 2, 2 Credits

International Range

*       What are the Critical Elements of Customer Service?

*       An Introduction to Customer Relationship Management

*       How to Manage Customer Services

*      How to Apply  Telephone Techniques

Course Outlines are available upon request on all the above courseware material