SAQA Aligned Courseware Material

9302:  Access information in order to respond to client enquiries in a financial services environment, NQF Level 3, 2 Credits 

10054: Identify and manage areas of customer service impact, NQF Level 5, 6 Credits

10348: Identify and respond to customer needs in a Contact Centre, NQF Level 2, 12 Credits

14359: Behave in a professional manner in a business environment, NQF Level 2, 5 Credits

114974: Apply the basic skills of customer service, NQF Level 2, 2 Credits

119676:  Apply the skills of customer care in a specific work environment, NQF Level 4, 4 Credits